Frozen Dessert Supplies is the #1 online distributor for frozen dessert shops in the United States. As I begun my position in HR for this company, my employer explained that I would be pioneering the department.
My first step was to research what the company already had established, and what needed improvement. I interviewed each manager individually, asking what could be improved. I also sent a survey out to each employee asking them similar questions. The most common response I received mentioned the struggle each employee had with their onboarding experience. I decided to make this my first project.
I used the responses from the survey I sent out to create a new employee packet. I included information on the company’s background, their culture, ultimate goals and descriptions of each department within the company. I also created a new employee orientation that follows the same pattern as the packet.
After giving all the new employees their employee packet, I gave them a tour of the facility and introduced them to everyone. I then worked with the managers to continue the program for each employee individually. I helped them create a list of tasks for the employee’s first week, and them a question checklist for a one-on-one after the first week and after the first month. I also created a policy book for the company. It is accessible for all employees.